Asking the Best Questions

You won't get the answers if you don't ask the question.
Image by hinnamsaisuy

I had a very humbling experience recently.

After completing a project of a type I had never done before and sending it off proudly to the client, I received it back thoroughly marked up in Track Changes.  I was horrified and was sure that I had screwed up completely and would never hear back from this particular client again.  I responded with a timid "I'm sorry that this isn't what you were looking for. What could I have done better?"

She was wonderful.  First off, she assured me that she was in fact happy with what I had sent her.  Some new information had come to her between the time we had spoken and when she had received my work.  No big deal.  However, she did have some advice for me, if I was interested.

I eagerly replied back.  Lay it on me!  I want to get better, and how will I if nobody tells me what I'm doing wrong?

Her response:  "The best writers ask the best questions."  She was absolutely correct.  I was so afraid of looking like I didn't know what I was doing that I completely failed to get all the background and find out the levels of the committees and other crucial pieces of information that would have helped me get a grip on that particular piece.  I was also so determined to make the piece fit the formatting samples that she had given me that I hadn't allowed myself any room for flexibility, which really hampered my efforts.  I could have saved myself a lot of time and trouble by getting more detail up front.  She knew that I was coming in late in the project.  I didn't have all the background... heck, she didn't have all the background.

There was no reason to be afraid of not knowing.  She didn't expect me to know.  The best thing about making a mistake is that I'm far less likely to make it again.

Death of a Coffeehouse

Image by Jeroen van Oostrom

Last Friday, I met a friend at my favorite local coffeehouse, Caffe Felice.  The place was packed, and I had to move quickly to score us a table.  Practically since it opened, it's been my go-to place for writing and meeting people.  A central, public location that's never too noisy but not so quiet that you feel uncomfortable having a conversation. The coffee was fantastic, the owners were friendly...

Yesterday, following an appointment, I decided to go down there for a couple hours with my netbook to get some writing work done.  As I pulled into the Landing, I noticed that the parking was easier than usual.  Well, that's nice, I thought.  I should have no problem getting a table today.  I was lost in my own thoughts until I approached the door.  A brightly colored bouquet caught my eyes, threaded through the door handles.  A printed sign hung on both doors:  Closed.

I looked at the bouquet.  Had somebody died?  There was a card tucked into the flowers.  I hunkered down a little bit to read it.  I don't remember the exact words, but the writer essentially expressed her regret at the "unnecessary death of a small business and a fine addition to the Landing."  I stood there for a moment as the reality sank in.  It was gone.  My favorite writing and meeting place had vanished, suddenly, somehow, between last Friday and today.

I drove home, hoping to find some answers as to what had happened.  They were gone from Facebook (I had, of course, friended them).  Their website only linked to a domain name directory.  I found no links on Google that even mentioned that they had closed, only articles about their opening two years ago and the usual review sites.

What went wrong?  I'm racking my brain, but I can only think of a few things:

• Over the past year, their hours had slowly decreased.  At one time, they had been open until 9 pm, making them the perfect place to spend time before a late movie (which I had done), a meeting place for a book club (which I had also done), and getting a little evening work done while the kiddo was at Scouts (guess what?).  Slowly, the time they were open slipped back until they were open until 8 (which eliminated the book club option and the Scouts option), and then 7.  My visits decreased, since that evening availability was no longer there.
• The place was always packed, but I've been witness to people coming in with food from the 5 Guys up the street, eating their lunch, then leaving without buying anything at all.  Really, could you be more rude?  I always made a point of purchasing something when I went in, a coffee, an iced tea, oatmeal, a bagel... Were others not so considerate?  Was the free wi-fi slowly killing them while giving the appearance of a bustling business?
• While searching for answers on Google, I noticed that some person had written an utterly scathing review of Caffe Felice and proceeded to place it on practically every review site available.  I read through the review and came to the conclusion that the person writing it was... well, a jerk.  The owner, not one to suffer fools, was apparently quite open in letting him know that.  I can't say I don't blame her.  Isn't that part of the joy of owning your own business though?  Not having to kiss up to anyone you don't want to?  Did she need to do a better job of playing the "customer is always right" game?

I don't know the answer, and all of this is merely speculation.  I am sad, and I wish I could find out what happened.  I'm sure that there's a lesson to be learned here for small businesses or anyone who is their own boss.  

What is the lesson here?

The X-Factor, My Cousin, and Risk Taking

This past weekend, my cousin Kristin auditioned for "The X-Factor."  Although in the end she was not selected, she gave her very best, was allowed to show off her immense talent, and walked away proud of herself.  She knew she had given her all and had earned the right to hold her head high.  She's already looking forward to her next major audition.

I watched as the whole thing unfolded on my Facebook page.  Regular updates from both Kristin and her sister Kassie allowed me to vicariously experience the excitement, the nervousness, the sheer joy of performing in front of an audience.  In the end, I wanted to stand up and give Kristin a standing ovation for having the sheer guts, the  faith in herself to do what so many are never able to do.  She took a huge risk.  Maybe she wasn't selected this time, but the confidence she gained and the desire to push on are priceless rewards.

Kristin with Tommy Tutone, one of the judges.
Photo courtesy of Kassie Moxon

Why am I posting about this on a blog primarily about writing?  Any talent-based venture, be it music, writing, dance, art... each begins by taking a risk.  By standing up and saying, "I can do this.  I want to do this."

The way I see it, success in these ventures can be broken down into just two primary pieces:  talent and perseverance.  Bicker all you want about how big the percentage is of each piece, but without both, there will be no success.

Although a lucky select few are born with a brilliant innate talent, many of us are able to take advantage of a single spark of talent, or the hint of a talent.  Over time, with practice and teaching from others who have gone before us, we are able to hone that talent and make it shine.  Change it into something that others also find valuable.

You can have all the talent in the world, but it is useless without the drive and the perseverance to deliver it.  You must show off this talent.  Let others see it.  Put it in front of their faces if you have to.  If you have something to sing, get up on that stage and sing it.  If you have something to say, post it where everyone can find it.  Artists, paint your hearts out and then show the world.  You will get "no."  It's inevitable.  But eventually, you will get "yes."  Take that first "yes" and make it work for you.  Let it snowball.

Today I applied for a writing position that some might consider above my head.  I have faith that, given the chance, I could rock this position.  And who cares?  I took the risk.  I'll take it again.  You remember what they say about the lottery, right?  You can't win if you don't buy a ticket.

An Update on the Schedule Change

This is what we're trying to avoid.
Photo by Stuart Miles

As you may recall, I was working on trying to shift my hours to take advantage of those morning hours that I prefer to sleep through.  Since it's been a week, I thought I'd post an update.

Last week was spring break, so my thought was that I would kind of "ease into it."  It worked pretty well.  I was working by 9 am every morning, so that's an hour improvement right there.  I definitely felt more productive throughout the week, so I'm pleased with that.

Today was going to be the more difficult day.  I was going to be up by 6:30, sending my kid out the door by 7:30 and working by 8.  Wellll.... it's 9 am and I'm writing so it's not as bad as it was before.  But I found myself stomping off to go lie down a little longer at 7:30 rather than heading into the kitchen to start my coffee.

I see some success and I can identify the obstacles, so maybe I can still make this work.

First off, I'm working at 9 instead of 10, so that's still a victory, even if it's a small one.  Just like any other behavioral change plan, you have to celebrate the small successes, so yay me! (haha)  Secondly, I went to bed waaaaaay too late last night.  Then once I got to bed, I had a really hard time getting to sleep.  While I don't know of any way to force myself to go to sleep (at least any that I'm willing to try), I do need to work on getting to bed earlier.

Tomorrow I have to be up early because I have an IEP meeting for my son scheduled for 7:30 am.  Yuck.  It's not going to be a productive day in general though... too many appointments.  But hopefully it will help with the overall schedule reset.  I'll update in another week and we'll see where I'm at.

I Don't Get No Respect

Seriously.  This is not what I do all day.
Photo by graur codrin

What do people see when you tell them you are a writer?

Option 1:  You in your pajamas and fuzzy bunny slippers at 2 in the afternoon, sitting at your desk and playing solitaire.

Option 2:  You in your pajamas and fuzzy bunny slippers at 2 in the afternoon, sitting on your couch and watching reruns of Judge Judy.

Option 3:  You in your pajamas and fuzzy bunny slippers at 2 in the afternoon, lying in your bed and taking your second nap of the day.

What exactly is it that we do?  Does anyone know?

If writing is your full time occupation, are you somehow lazier than your counterparts who get up and drive into the city wearing high heels or a tie?  Does planting butt in chair and allowing words to stream from your brain into your fingers, regardless of whether they are fictional or researched, make your work less serious?  Is it playtime, all the time, when you write?

I know it isn't for me.  It's been almost a year since I looked at my options and decided that making a go of freelance writing was the best decision.  I don't regret that.  But I wonder how I'm seen through the eyes of the people who know me.

I work hard most days.  My daily schedule is filled in from morning until about 9 pm.  I write in my breaks.  Just because my work is flexible doesn't mean it's less important.  I've come a long way in the last twelve months.

Get Up or Sleep In?

Prepping to do battle with my mortal enemy... my alarm clock.
Photo by Keattikorn

This is one of those eternal debates where everyone has chosen a side and no amount of persuasion will ever convince you to change.  Right?

Then why am I finding myself on the fence?

I've always been a late riser.  Happiness is sleeping in past 9.  But I feel like I should be getting so much more done during the day, so I've been giving those hours before 9 the hairy eyeball, trying to decide if I want to reclaim them or not.

This should be an easy decision!

Let me walk you through a typical workday:

6:20 am  Alarm starts going off.  I begin slapping the snooze button.
6:40 am  I relent, groan, roll out of bed and pull on my sweats.  I stagger down the hallway to drag my son from his bed so he can get ready for school.
6:50 am  I check my email, bleary-eyed, while my son gets ready for school.  I'm mostly on autopilot, but I am alert enough to make sure he's getting himself ready and hand out reminders as necessary.  If my daughter gets up, I send her back to bed.
7:15 am  Elias leaves for the bus stop, and I stagger back to bed.
8:30 am  My daughter begins pestering me.  I roll over and she either climbs into bed and snuggles or heads back to her own room.
9:30 am  The pestering wins out and I drag my sorry self from bed, once again feeling guilty for sleeping so long and wondering whether I could possibly handle getting up earlier.  I fix breakfast for myself and Maddie, get her hooked up with her favorite show, read email and Facebook while I eat, then start my workday at 10 am.

I could be doing a lot more with those hours in between.  Or could I?  Do I actually have it in me?  Or would I just stare at the screen for two hours waiting for my brain to wake up?

I've read plenty on resetting your circadian rhythm and whatnot.  After all, I used to work a job where I had to be in seat doing productive things by 7:30 every morning.

So how valuable is that sleep time?  The main question is -- is it more valuable than the work I could be doing during that time? 


Next week I'll experiment with getting up a bit earlier.  It's spring break for the kiddo, so I won't be getting up quite so early, so maybe it will be a way to gradually ease into it.  I'll report back on my success (or lack thereof).

Why I Don't Outsource Transcription

Photo by Brandon Sigma

As you may have noticed, I love interviews.  I don't love the transcription process quite as much, though.  It can be incredibly time consuming and monotonous.  Transcribing an interview is one of the times that writing really feels like work.

Some time ago, I was involved in a discussion on a writer's board about the value of transcribing interviews.  I just won't do it.  Why?  If transcription is such a nuisance, why don't I just outsource it and carry on with my writing?

Here's my main reasons:

1.  I'm seriously cheap.

Quality transcription is expensive.  At this point in my writing career, I just can't afford it.  Period.  But I think that even if I could afford it, I still wouldn't.  I don't want to spend money paying someone else to do something I can do myself.

2.  It's a great way to review the subject.

Listening to the interview again as I transcribe keeps the information fresh in my mind.  It also helps me find little nuggets of wisdom that I might have missed the first time.  I can use the time to really think about what quotes I want to include and how to incorporate the interview into my finished piece.

3.  I'm kind of paranoid about transcription.

In a previous job incarnation, I had to rely on transcribed pieces to do my job.  I was horrified at how many errors I found.  While sometimes the errors were funny, sometimes they were scary, since doctors also relied on these transcriptions, which were a part of the patient's permanent medical record.  The doctors were supposed to review the transcriptions before they approved them, but it didn't appear to happen very often.  Some of the scary mistakes I found were centered around doses that sounded similar, but could potentially kill.  For example, a common error was 15 vs. 50.  Said out loud they do sound alike.  But when the patient's normal dose of insulin is 15 units, a 50 unit dose could do some real damage.

While my articles aren't likely to kill or maim anyone (I hope!), I still want my information to be accurate.  I don't want to misquote anyone or state a false statistic.